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5 Ways Technology Will Continue to Change the Role of the Technician

As technology continues to evolve, the prospect of smarter machines is creating a paradigm of preventative, even predictive maintenance, making it so that something no longer has to break before a technician is deployed to fix it. Innovations such at the emergence of the internet-of-things, self-servicing machines, and stronger remote diagnostic and support tools in the hand of technicians will continue to sculpt their role. While there can be a wide variance in terms of responsibilities for the technician depending on their industries, some trends enabled by emerging technology are bound to become near ubiquitous going into the future.

  1. Improvements in how and when maintenance visits occur will lead to a more consultative, trusted role for the technician. The relationships that techs create with customers when on site are now being viewed as valuable scouting opportunities for identifying how to provide customers with even better service.
  2. Remote diagnostics, partnered with machines that are increasingly able to “call home” and report on their status will lead to a split between master techs and those who are sent on site to interface with customers. However, for some businesses, a high level of communication skill must be rolled in to a high level of expertise, blurring the lines between these two classes as opposed to broadening them.
  3. Thanks to a re-examination of scheduling best practices, a technician will be able to make more visits on a single day. By offering customers a preferred time on a day where a technician will already be in their area, as opposed to the closest possible appointment time, service operations are making it easier to get the most possible out of each field visit.
  4. With the predictive maintenance paradigm in place, each visit from a technician is being looked at as a chance to prevent a future problem from occurring. Assisted by technology that can include mobile checklists and diagnostic tools, a technician’s typical visit can greatly decrease the chances of actual machine downtime occurring.
  5. Interfacing with sales teams will allow technicians to quickly recommend follow up steps based on their interactions with customers on-site, as well as what they observe around the technology in the field. In some cases the tech will be expected to adopt upselling techniques, but in the majority, their role as trusted advisors makes them ideal support for dedicated sales teams. Training on how to identify opportunities through client feedback will play a part in maximizing this role.

It’s acknowledged by many brands that customer service is now one of the most critical differentiators for service operations. With the changes to the technician role that will be enabled by more supportive technology, their experiences will be able to improve while brands create revenue opportunities with the assistance of a new breed of communication savvy technicians.

MobileFrame Announces Release of Version 6.1 of its Mobile ERP Platform

devices4MobileFrame, the only 100% code-free mobile ERP platform, announces the release of version 6.1, which enables customers to deploy and manage sophisticated native, web or hybrid applications for iOS, Android, and Windows-based operating systems. Powered by MobileFrame’s “write once, deploy anywhere” mobile ERP platform, enterprises can design, build, configure, test and manage custom apps across the entire enterprise with no coding required. Every feature needed for a successful enterprise deployment is built-in, including mobile application development, device management, project administration, GPS tracking, robust synchronization and military-grade security. Continue reading

Sightpath Medical – Inventory Tracking Solution

Sightpath-MedicalSightpath Medical™ is the leading provider of mobile and fixed ophthalmic surgical solutions; available on demand when and where they are needed. The company provides simple, affordable ophthalmic surgical solutions for mobile refractive and cataract outsourcing. Nobody has a better reputation for its advanced technology, skilled ophthalmic technicians, personalized solutions and responsive support, which is just one of the reasons why Sightpath turned to MobileFrame when it was time to improve their operational efficiencies.

The company’s field technicians are responsible for assisting eye surgeons who are located in both rural and urban communities around the country. The Sightpath technicians are also geographically dispersed and don’t always have easy access to company locations to replenish their inventory. Instead, the technicians are sent shipments of inventory required for their upcoming surgery cases. In the past, each technician was required to manually enter data about the shipments received and inventory used every day into their business system. Tracking the movement of inventory and replenishing the technicians supply was always a complex process handled with a lot of manual data entry, human error and telephone calls to the office. As a result, the field service team had to spend a large portion of their time managing the manual processes instead of focusing on their customers.
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MobileFrame Announces Release of Version 6.0 of their Code-free mobile ERP Platform

MobileFrame, the only 100% code-free enterprise class mobile ERP platform, announces the release of version 6.0 that enables customers to deploy and manage sophisticated native, web or hybrid applications across iOS, Android and Windows based operating systems. Powered by MobileFrame’s patented, code- free “write once, deploy anywhere” mobile ERP platform approach, enterprises can design, build, configure, test and manage custom apps across the enterprise from a single platform with no coding required.  Every feature required for a successful enterprise class deployment is built-in, including mobile application development, device management, project administration, GPS tracking, robust synchronization and military grade security.  horizontal-devices-alt

With version 6.0 of MobileFrame the core components have been completely redesigned and a series of groundbreaking new features have been added including: Continue reading

Phoenix Recycling Goes Paperless With MobileFrame

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Los Gatos, CA (January 30, 2015) – It might seem odd that a company that recycles over 600 tons of paper every month would want to operate a paperless office.

The trouble with paper isn’t just its environmental footprint; it is also inefficient at moving information and has a high cost of handling.  In order to grow the business, Phoenix Recycling focused on a mobile project with the following goals:

  • Eliminate the double handling of information
  • Collect and make available all the information it could
  • Reduce 85% less paper produced
  • Eliminate 85% of its postage costs
  • Increase operational efficiencies
  • Unburden employees from meaningless tasks
  • Be the leader in its field
  • Increase customer loyalty by providing more data

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MobileFrame Wins Highest levels of Mobile Star Awards for the 10th Consecutive Year

MobileFrame recognized with “Superstar” and “Shining Star” Awards

2014 mvLos Gatos, CA. – January 23rd, 2015 – MobileFrame is pleased to announce that its Configurable Mobile ApplicationTM Platform has swept the the 2014 Mobile Star Awards™ program for the tenth consecutive year.

The Mobile Star Awards is hosted annually by the mobile technology news and directory site MobileVillage.com. The Mobile Star Awards was launched  back in 2001 and each year the program showcases the “best of” entries in dozens of categories covering enterprise mobile solutions, consumer mobile apps, enterprise success stories, technology visionaries, and more.
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MobileFrame Names Dave Butler Director of Sales

Dave_Butler_HeadShotLos Gatos, CA. – January 8th, 2015 – MobileFrame announced today that Dave Butler has been promoted to Director of Sales. Butler, who has been a highly regarded sales representative with MobileFrame since 2009 will continue to report to Patricia Oswalt, MobileFrame’s EVP of Sales and Marketing.

“Dave has been a top sales producer for the company for many years and we’re excited to now have him become part of the sales management team,” said Patricia Oswalt, MobileFrame’s EVP of Sales and Marketing. “I’m looking forward to working closely with Dave in the coming years to expand our sales staff and fuel our revenue growth.”

Butler’s sales focus has been the healthcare vertical and he has opened many accounts with Fortune 100 pharmaceutical manufacturers that use MobileFrame’s software around the globe.  He has also established new strategic accounts in the Automotive, Government, Agriculture, Construction and Logistics industries. Butler will be responsible for spearheading MobileFrame’s growth by training and managing new sales representatives on all aspects of the sales process.  In addition, he will continue to work closely with his current customers and target areas of new business.

Butler brings over 20 years of Enterprise Software Sales experience having held previous positions at Sun Microsystems, Sybase and Business Objects.  He holds a B.S. in Business Administration from San Jose State University.

MobileFrame is the leading mobile enterprise application platform with over 14 years in the industry and several thousand successful deployments.  MobileFrame’s platform is a complete enterprise mobility solution with all the features that a successful deployment requires, including: rapid application development, mobile device management, project administration, GPS tracking, and an Integration Wizard. With MobileFrame’s “write once, deploy anywhere” approach to application deployment, customers can go paperless in every department across the enterprise with a single solution.

MobileFrame Issued Patent for its Intelligent Rendering on a Mobile Computing Device

Los Gatos, CA (June 30, 2014) – MobileFrame announced today that the United States Patent and Trademark Office has issued U.S. patent number 8,751,926 to MobileFrame for its Intelligent Rendering on a Mobile Computing Device.

This innovative feature allows MobileFrame developers to build mobile, desktop, and web-based applications that dynamically re-size to fit any sized screen. This functionality eliminates the complexity associated with developing applications for multiple devices, and increases the speed of development tremendously.

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“MobileFrame continues to lead the Enterprise Mobility Sector with our proprietary intellectual property bringing tremendous value to our customers and partners alike. It is great to receive recognition from the United States Patent Office as an Innovator in the Enterprise Mobility Space with the grant of our patent for our Intelligent Rendering on a Mobile Device.”

– Lonny Oswalt, MobileFrame CEO and Founder

MobileFrame is the leading mobile enterprise application platform (MEAP) with over 14 years in the industry and several thousand successful deployments.  MobileFrame’s platform is a complete enterprise mobility solution with all the tools and features that a successful mobile solution requires, including: rapid application development, mobile device management, project administration, GPS tracking, and an Integration Wizard. With MobileFrame’s “write once, deploy anywhere” approach to application deployment, customers can go paperless in every department across the enterprise with our single solution. Our Platform is an integrated software development lifecycle (SDLC) platform to design, develop, test, deploy and manage multi-channel applications. We also offer ready-to-run apps that enable customers to quickly mobilize their business in practically every vertical and industry.

For more info, please visit http://MobileFrame.com. Or follow us on Facebook, Twitter & LinkedIn.

101 Blossom Hill Road, Los Gatos, CA 95032  |  (408) 885-1200  | sales@mobileframe.com

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Astrum Solar Selects MobileFrame’s Mobile Application Platform

Astrum Solar LogoLos Gatos, CA (March 25, 2014) – MobileFrame LLC, the industry leading cross platform mobile application development platform, announces that Astrum Solar has standardized on MobileFrame’s Configurable Mobile Application™ platform to assist with Inventory Tracking.

Founded in 2007, and recently ranked #2 on Inc. magazine’s fastest growing private U.S. companies 2012 list, Astrum Solar is a national, full-service residential solar provider headquartered in the Eastern U.S. Astrum Solar serves homeowners and small businesses in California, Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Ohio, Pennsylvania, Virginia, Washington, DC and West Virginia. Astrum selected MobileFrame to facilitate the electronic collection of inventory data and serve as an extension of their Rootstock Inventory Management Solution into the warehouse. The solution will integrate with Rootstock in real time eliminating the need to manually reconcile inventory transfers, work order issues & reversals, and PO Receipts manually.

“We anticipate a huge ROI for this project by eliminating the bottlenecks associated with manually reconciling inventory on paper. We’re looking forward to a successful relationship with Astrum Solar as they continue to grow and dominate their market.”

– Patricia Oswalt, MobileFrame EVP of Sales and Marketing

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MobileFrame Included in Top 20 Most Promising Enterprise Mobility Companies

CIOReview Includes MobileFrame in Top 20 Most Promising Enterprise Mobility Companies of 2014.

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Los Gatos, CA (March 18, 2014) – MobileFrame, LLC is proud to announce that its Configurable Mobile Application Platform has been added to the Top 20 Most Promising Enterprise Mobility Companies for 2014 by CIOReview.

The CIOReview ‘20 Most Promising Enterprise Mobility Solution Providers’ listing intends to help CIOs find the solution provider who can help build the perfect app tailored around an enterprise’s specific needs. After an extensive search to identify solution providers that are at the forefront of tackling enterprise mobility challenges, a distinguished panel comprising of CEOs, CIOs, VCs, industry analysts and the editorial board of CIOReview selected the Final 20.

“We are honored to be included in this year’s Top 20 list. This recognition is a signal that our platform is the right choice for organizations looking to implement mobile applications and dynamic management dashboards across their organization. Unlike other solutions, we provide more than just an application. Our platform arms organizations with everything needed to ensure a successful mobile deployment, including tools for application development, device management, integration and GPS tracking just to name a few.”

– Patricia Oswalt, MobileFrame EVP of Sales and Marketing

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