Service based businesses have to make miracles happen every day. Service managers, dispatchers, operations managers are in charge of monitoring and managing the flow of work out in the field. The only thing that is constant in this environment is change. When change happens, and it will… administering this task on paper becomes almost IMPOSSIBLE.
Let’s look at a simple example.
ABC Company utilizes an office based work order scheduling application. Daily work orders are entered into this system, scheduled to a mobile worker, printed out, picked up and everyone goes out and completes their work…right?
What happens when you have last minute changes to today’s schedule? For example, a customer calls and cancels, an emergency job comes in, someone called in sick, leaving you to juggle everything and find someone to complete the work. This can be a real problem, especially without having the appropriate systems and technology in place to help.
Here are some common questions that need to be answered.
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