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Sightpath Medical™ is the leading provider of mobile and fixed ophthalmic surgical solutions; available on demand when and where they are needed. The company provides simple, affordable ophthalmic surgical solutions for mobile refractive and cataract outsourcing. Nobody has a better reputation for its advanced technology, skilled ophthalmic technicians, personalized solutions and responsive support, which is just one of the reasons why Sightpath turned to MobileFrame when it was time to improve their operational efficiencies.
The company’s field technicians are responsible for assisting eye surgeons who are located in both rural and urban communities around the country. The Sightpath technicians are also geographically dispersed and don’t always have easy access to company locations to replenish their inventory. Instead, the technicians are sent shipments of inventory required for their upcoming surgery cases. In the past, each technician was required to manually enter data about the shipments received and inventory used every day into their business system. Tracking the movement of inventory and replenishing the technicians supply was always a complex process handled with a lot of manual data entry, human error and telephone calls to the office. As a result, the field service team had to spend a large portion of their time managing the manual processes instead of focusing on their customers.