The Only Complete Enterprise Mobility Solution
Leading Construction Contracting Firm Chooses Comprehensive Enterprise Mobility Platform to Enable Real-Time Business Decisions from the Field.
ElectriCom is an independently owned utility construction contracting company, located in Paoli, Indiana with regional offices located across the Midwest, South, Southwest, and Southeast. They offer a wide range of services through their five major operating divisions, which include power and telecommunications construction, gas line distribution and right-of-way services. Their company motto “Our Work Sells Our Work” is exemplified in the accuracy and quality in the services they provide. When the company decided to modernize their field operations and how they captured data, they turned to MobileFrame for a solid foundation for their field service application strategy.
The deployment of cabling and wiring is a significant business for ElectriCom, one that also requires accurate inventory management to ensure that line of business is driving maximum value for both the company and customers. These products are measured in granular detail and it’s up to the field service technicians to accurately measure the quantities deployed in the field so the customer is billed accurately. The techs also need to report what materials are returned to the warehouse after a project is completed, which is critical for capacity planning and future job bids. The field force was collecting this data on paper and spreadsheets, then turning it over to the office staff to manually enter the data into their business systems. Management knew that this process wasted too much time and added too much complexity into the equation. The cost of labor and the fact that management didn’t have visibility into the data in a timely manner sent ElectriCom looking for a better way.
ElectriCom wanted a solution that could effectively handle the capture of this data real-time in the field, while at the same time seamlessly work with systems at the corporate office to process that data for actionable business decisions. ElectriCom had a clear vision for their field service strategy, and part of that vision was to ensure that the company could grow rapidly and scale easily as new jobs were scheduled.
The company knew that they needed a single platform where they could deploy an unlimited number of apps with no coding required. It was important for them to be able to quickly create new applications without spending months in custom coding projects. They also knew that they would want to change the apps over time as business needs changed and they wanted to be able to do all of this without being forced to pay the vendor for every change. Continue reading
Sightpath Medical™ is the leading provider of mobile and fixed ophthalmic surgical solutions; available on demand when and where they are needed. The company provides simple, affordable ophthalmic surgical solutions for mobile refractive and cataract outsourcing. Nobody has a better reputation for its advanced technology, skilled ophthalmic technicians, personalized solutions and responsive support, which is just one of the reasons why Sightpath turned to MobileFrame when it was time to improve their operational efficiencies.
The company’s field technicians are responsible for assisting eye surgeons who are located in both rural and urban communities around the country. The Sightpath technicians are also geographically dispersed and don’t always have easy access to company locations to replenish their inventory. Instead, the technicians are sent shipments of inventory required for their upcoming surgery cases. In the past, each technician was required to manually enter data about the shipments received and inventory used every day into their business system. Tracking the movement of inventory and replenishing the technicians supply was always a complex process handled with a lot of manual data entry, human error and telephone calls to the office. As a result, the field service team had to spend a large portion of their time managing the manual processes instead of focusing on their customers.