Increasing fuel costs, increased competitive pressure and smaller profit margins are forcing companies that deliver goods directly to customers to find innovative ways to gain efficiencies and accuracy. Direct Store Delivery systems have increased efficiencies for direct delivery models everywhere by enabling a paperless system to assist with load processing and inventory tracking. From retail sales reps, warehouse and management to pack-and-peddle operations, DSD applications have helped to reduce errors, decrease days’ sales outstanding and increase customer satisfaction.
Most companies in the industry have deployed a standalone DSD solution that has no way to talk to any other apps in the field, so companies today are looking for more. A complete DSD Solution Suite allows for more than simply tracking your deliveries; it combines the power of various apps to manage the complexities of various and sometimes unexpected processes. MobileFrame’s DSD Solution includes apps for Merchandising, Pre-Sales, Asset Tracking, Accident Reports and Field Service. The best news is that they are all tightly integrated together. Combining these processes into one suite of applications gives you the power to automate workflow from one app to another through the use of action based, real-time alerts.
Let’s explore an example of how alerts can streamline your entire company:
What if your driver pulls up to a store with a cooler delivery, but it is broken? Of course the delivery would be refused until after the cooler is fixed. With MobileFrame’s software, a real-time alert can be sent to dispatch, while at the same time a work order is automatically created and sent to the field services department. The repair tech is then dispatched to repair the cooler, and upon completion of the repair the original delivery is re-scheduled for the driver. Once the delivery is complete and the digital signature is captured, the invoice is generated and the back office is updated.
All of these events were triggered simply by the unexpected situation of the broken cooler and was managed via embedded logic of each action-based event. Real-time alerts can keep your organization running like a well oiled machine, eliminating communication errors and decreasing turnaround time for each process. In the end you’ll not only increase the efficiencies of your team, but you’ll also end up with more satisfied customers.
Contact us to see the solution in action and learn how it can be customized to your requirements, all with no programming required.