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Horizon-Bradco is Prepared for Success with MobileFrame’s Field Service Applications

Los Gatos, CA (September 28, 2012) – MobileFrame LLC, provider of the only cross-device mobile application development platform that requires no custom coding to develop custom enterprise mobile apps, announces that Horizon-Bradco has chosen MobileFrame to automate their work order scheduling and dispatch.

Founded in 1987, Horizon-Bradco specializes in selling and maintaining the highest quality commercial and industrial food preparation equipment to supermarkets, restaurants, hotels, bakeries and institutional operations along the eastern seaboard. Prior to implementing the MobileFrame solution, Horizon-Bradco was doing these work orders on pen and paper. They found this to be time-consuming and inefficient.

Horizon-Bradco’s field service technicians are faced with increasingly complex tasks and customers with high service level expectations. They knew they would need the right service information on demand, real-time while in the field. Their customers expect instant and accurate responses to requests for service; they want immediate access to all relevant job information and they demand high levels of performance from their servicers. To deliver the performance their customers expect and keep their organization on par with competitors, Horizon-Bradco’s field service technicians must be armed with the right information at the exact point of time needed to help turn every customer interaction into a satisfying experience for the customer and a business revenue generating opportunity. After researching other solutions, Horizon-Bradco knew that the MobileFrame solution would be a perfect fit.

MobileFrame provides Horizon-Bradco with a variety of benefits, including:

  • Work Orders:  Dispatchers can create, assign, review and update work orders based upon the status, date, location, technician or customer.
  • Automatic Alerts:  Alerts can be sent based on any desired condition, such as status of a work order.
  • Take photos and collect signatures:  Technicians can take photos and collect signatures; automatically tagged with GPS and date/time stamps for accuracy.
  • Parts and Inventory Tracking: Searchable parts list includes quantity of inventory on hand and on order.
  • And much more

In today’s mobile world, an enterprise mobility solution can mean the difference between being an unknown vs. being best in class in your industry. A true bi-directional mobile application creates a more efficient work force, reduces errors and increases customer satisfaction. Extra money and time are often spent on the development of these applications needlessly. MobileFrame’s Smart Architecture™ and intuitive setup eliminates costly and time consuming custom coding. MobileFrame’s work order scheduling and dispatch with field service applications will allow Horizon-Bradco to easily integrate with their backend system for a near seamless deployment overnight.

“MobileFrame’s field service mobile applications simplify Horizon-Bradco’s service activities and data entry, enhancing their field service efficiency and improving their bottom line. They also give them the ability to make intelligent decisions that boost performance and customer satisfaction”.

-Lonny Oswalt, MobileFrame, CEO

 

About Horizon-Bradco

Horizon-Bradco is a privately-held and financed company. Headquartered in Schenectady, New York with a branch office in Wilmington, Massachusetts and satellite offices in North Carolina and Florida. They specialize in selling and maintaining the highest quality commercial and industrial food preparation equipment to supermarkets, restaurants, hotels, bakeries and institutional operations along the eastern seaboard. Horizon Food Equipment was founded by Brian Donovan in September of 1987 to focus on service for bakery equipment. Overtime the business grew with the introduction of a bakery preventative maintenance program that resulted in significant savings on overall maintenance costs and reduced equipment downtime for Horizon Food Equipment customers. To learn more, visit: www.horizonbradco.com

 

About MobileFrame

MobileFrame is the leading provider of Configurable Mobile Applications™ enterprise software that requires no coding or programming to create, deploy and remotely manage sophisticated mobile applications. With secure SOX compliant instant messaging, remote device control, configuration and management, intelligent networking, remote software updates, prioritized synchronization, automatic device driver recognition and loading all built-in, MobileFrame’s platform significantly streamlines mobile application development, deployment, and administration. MobileFrame eliminates custom programming through an intuitive, user-friendly point-and-click graphical user interface, enabling novice computer users to quickly create and deploy custom mobile applications tailored to their business.

MobileFrame’s award-winning mobility platform is an entirely self-contained mobility solution that provides full functionality out-of-the-box, with no custom programming, no third-party mobile gateways, synchronization engines or SDK’s required. MobileFrame’s software allows users to capture photographs, voice notes, documents, templates, logos, sketches, digital signatures, bar code scans, magnetic strip read outs, RFID tags, advanced algorithmic functions, and attach them directly into their mobile applications. Applications are stored in a library so administrators can quickly make changes whenever operational requirements change, enabling on-the-spot deployment of a wide variety of mobile applications.

For more information, customers may contact MobileFrame directly at 1-408-885-1200 or visit our website at http://www.mobileframe.com.

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Contact:
Danielle M. Mora
MobileFrame LLC
(408) 885-1200
dmora@mobileframe.com

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