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Mobile Disruptions: Chatbots vs Mobile Apps - MobileFrame

Mobile Disruptions: The Chatbots Are Coming… Eventually

Given all of the hype that they’re experiencing, it’s a safe time to start thinking about chatbots as disruptors to the field service industry, specifically their place in mobile app development.

First, the Hype

For the uninitiated, a chatbot is a program that mimics conversations with people using artificial intelligence techniques such as natural language processing (NLP), image and video processing, and audio analysis. Continue reading