The Only Complete Enterprise Mobility Solution
Many service based businesses that are utilizing old paper based methods to manage their daily tasks are also faced with the challenge of how to manage the unexpected. A great example of this is the daily dispatching of scheduled work orders. As a matter of routine, mobile workers travel into the office, pick up a pile of pre-printed work orders, then travel out into the field, and start working. BUT, what happens when someone calls in sick, needs help, is missing a part, a job is cancelled, or an emergency occurs?
On paper it’s pretty easy to explain what happens, everything in the office has to STOP while the dispatcher or service manager figures out how to untangle this mess. Usually this involves multiple phone calls to technicians to figure out job status, parts on hand, etc. Then after you find someone who can handle the additional work, how do you get them all of the needed information about the new job? They will likely need to know the customer name, address, contact information, description of the work needed, parts required, past history, etc.
This week we were visiting with a prospective client who collects soil samples out in the field. In addition to collecting a wide variety of different types of measurements related to the soil, they also need to collect information about the current weather. This weather data ideally is then saved along with the soil sample data. Apparently the lack of a standardized method for collecting and saving this information has lead to significant challenges for both the customers of this company as well as the office staff.
Here’s a look at what was going on:
Over the last several months I have been talking with many customers and have been asking them to describe the perfect application. This is the list of attributes that they came up with.