Field Service Automation

FieldService thumb Separating Fact from Fiction:  Digital Forms vs. Mobile Business Applications Along with the smartphone boom of the past decade we have also seen an exponential increase in the number of companies providing mobile applications.

This increase in the number of available software vendors has caused confusion in the marketplace when trying to determine what the main differences are between companies that provide simple mobile forms vs. mobile business applications.

When most companies are investigating solutions they are looking for ways to eliminate the manual process of collecting information on paper. By eliminating the collection of data on paper, the business will be able to save costs, and ultimately increase profits. As an example let us assume that you are currently looking for a mobile software vendor to help eliminate paper from your field operations. You have completed your preliminary research and think you have found 2 companies that could be a potential fit.
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sscgp1 Southern Star Central Gas Pipeline chooses MobileFrameSouthern Star Central Gas Pipeline has chosen MobileFrame to track their parts and labor. Southern Star Central Gas Pipeline previously used Microsoft InfoPath for simple forms building, but they needed a solution that allowed for more complex workflow creation and ease of integration. Southern Star Central Gas Pipeline has over 150 forms teed up to automate, so MobileFrame’s platform approach is a perfect fit. After seeing MobileFrame’s full-featured platform in action, Southern Star Central Gas Pipeline was confident that it would meet their needs. With MobileFrame, Southern Star Central Gas Pipeline will be able to utilize the latest mobility technologies to implement full-featured mobile work order applications to track their parts and labor that easily integrates with their existing homegrown SQL backend system.

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Untitled Dungan Engineering chooses to Automate their Construction Safety Inspections with MobileFrame Dungan Engineering has chosen MobileFrame to automate their construction safety inspections. Prior to adopting MobileFrame’s platform, Dungan Engineering was manually entering their collected field data into their backend system. They realized that this was highly inefficient and costly. After evaluating other mobility solutions, Dungan Engineering quickly recognized that MobileFrame’s unique full-featured platform was best suited to helping them automate their field data. With MobileFrame, Dungan Engineering will be able to reduce paperwork at their home office as well as in the field. Read the rest of this entry »

Atlas Atlas Machine & Supply chooses MobileFrame to automate their work order processAtlas Machine & Supply has chosen MobileFrame to automate their work order processes.  Prior to adopting MobileFrame’s platform, Atlas Machine had 5 clerks just for manually entering their collected field data into their backend system in addition to their large mobile workforce.  This was highly inefficient and costly, leading Atlas Machines to recognize the need for a robust mobility solution to make this process more efficient.  After evaluating several mobility solutions, Atlas Machine & Supply recognized that MobileFrame’s unique full-featured platform was best suited to helping them automate their work orders and manage their field force. With MobileFrame, Atlas Machine & Supply will be able to utilize the latest mobility technologies to implement full-featured mobile work order applications that closely integrates with their existing Exact Job Boss backend system, and eliminates the need for manual data re-entry – guaranteeing them a huge ROI. Read the rest of this entry »

IdahoNationalLabs Idaho National Laboratories selects MobileFrame for Work Order ManagementIdaho National Labs has chosen MobileFrame to automate their work order management.  Idaho National Labs previously adopted a competing mobility solution in 2003 but was unable to get the solution working properly, leading them to return to paper-based processes.  After their previous experience,  Idaho National Labs realized the need for a more robust mobility solution with a proven track record and had been looking for a good solution that would work as promised ever since.  After seeing MobileFrame’s full-featured platform in action, Idaho National Labs was confident that it would meet their needs. With MobileFrame, Idaho National Laboratories will be able to utilize the latest mobility technologies to implement full-featured mobile work order applications that easily integrates with their existing Ventyx backend system. Read the rest of this entry »

Dickinson Dickinson Fleet Services purchases MobileFrame for vehicle maintenance and inspectionsDickinson Fleet Services has purchased MobileFrame to automate their vehicle maintenance and inspections.  Our partner, GS Data, demonstrated the MobileFrame platform to Dickinson and will be writing their vehicle maintenance and inspections mobile applications.  With MobileFrame, Dickinson Fleet Services will be able to utilize the latest mobility technologies to implement full-featured mobile applications for their vehicle maintenance and inspections.

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Hunter Hunter Engineering chooses MobileFrame for field service automationHunter Engineering has purchased MobileFrame to automate their field service operations.  Hunter Engineering designs manufactures and sells a wide range of passenger car and truck service equipment including wheel balancers, alignment racks and garage lifts.  Although Hunter’s technicians are independent contractors, Hunter’s goal was to remove all paper-based processes involved in customer visits for installation of new equipment, warranty work and/or any additional type of servicing.  With MobileFrame, Hunter Engineering will be able to utilize the latest mobility technologies to implement full-featured mobile applications that are closely integrated with each contractor’s instance of QuickBooks and also Hunter’s corporate office QuickBooks as well.  This has allowed Hunter to begin offering a backup service to their contractors, thus uncovering a new revenue stream.

Hunter Engineering did a very thorough investigation of all available mobile technologies, including all the big names, ultimately selecting MobileFrame for its flexibility, sophistication and ease of use.  With MobileFrame, Hunter Engineering will be able to utilize the latest mobility technologies to implement full-featured mobile field service applications that give them greater visibility into what is happening in their customer base.

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Chapman Metering, a utility contractor specializing in meter installations and testing services, has chosen MobileFrame to automate their Work Order Management.  Chapman Metering was looking for an easy-to-use software solution that would allow them to customize their mobile work orders, and integrate to their existing Access-based backend system, without requiring custom programming.  In addition, they needed an enterprise mobility solution which would allow them to embed photos and collect GPS location data. Read the rest of this entry »

Here’s round 2 on creating a mobile application and this time instead of a real time meal order taking application, I’ve created a simple Work Order System that includes a Dispatch app and a handheld app. They were both built using MobileFrame and completed in under 2 hours.

Here are the 2 Parts: Read the rest of this entry »

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