With more organizations looking for field service applications to streamline operations, it is no surprise that we have seen an increase in the number of mobile software vendors within the marketplace. Please take a few minutes to learn 5 things you should know before you select a mobile software vendor.

1. Proven – Be weary of solutions that have just been released and companies that have just opened their doors. Unfortunately many vendors have gone to market with solutions that have not been properly tested, documented and de-bugged. This can result in problems building your application, training your team, getting support and downtime out in the field.
2. Configuration – Make sure that the vendor’s solution can be configured by a member of your team on a moment’s notice without the need to write any code. It is also important that you have the means to deploy these changes automatically without the need to impact mobile workers, or uninstall and re-install the solution.

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Service based businesses have to make miracles happen every day. Service managers, dispatchers, operations managers are in charge of monitoring and managing the flow of work out in the field. The only thing that is constant in this environment is change. When change happens, and it will… administering this task on paper becomes almost IMPOSSIBLE.

Let’s look at a simple example.

ABC Company utilizes an office based work order scheduling application. Daily work orders are entered into this system, scheduled to a mobile worker, printed out, picked up and everyone goes out and completes their work…right?

What happens when you have last minute changes to today’s schedule? For example, a customer calls and cancels, an emergency job comes in, someone called in sick, leaving you to juggle everything and find someone to complete the work. This can be a real problem, especially without having the appropriate systems and technology in place to help.

Here are some common questions that need to be answered.
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Register Today

Who: You

Where: Online

When: April 21, 2010 11 a.m. EST

Why: Learn how you can gain a competitive advantage over your competition while increasing your bottom line. And, you’ll get to hear a customer success story firsthand from Denny Norman at Miller Pipeline how they have reduced invoicing lag from 3 weeks to 2 days. Read the rest of this entry »