MobileFrame Blog

Service based businesses have to make miracles happen every day. Service managers, dispatchers, operations managers are in charge of monitoring and managing the flow of work out in the field. The only thing that is constant in this environment is change. When change happens, and it will… administering this task on paper becomes almost IMPOSSIBLE.

Let’s look at a simple example.

ABC Company utilizes an office based work order scheduling application. Daily work orders are entered into this system, scheduled to a mobile worker, printed out, picked up and everyone goes out and completes their work…right?

What happens when you have last minute changes to today’s schedule? For example, a customer calls and cancels, an emergency job comes in, someone called in sick, leaving you to juggle everything and find someone to complete the work. This can be a real problem, especially without having the appropriate systems and technology in place to help.

Here are some common questions that need to be answered.

• What skills are required to complete this task?
• Who has these skills?
• Are they available?
• What parts are needed?
• Who has these parts?
• Does the person with the right skills, have the right parts?
• If not how can I get this person what they need?
• How do I notify this mobile worker about the change in their schedule?
• How do I provide the mobile worker with all of the historical information about the job?

The point is that service based businesses have to continually juggle multiple conflicting priorities. Without the means to manage this flow of work, management has a lot to worry about. The good news is that MobileFrame is here to help service organizations easily manage the complexities associated with mobilizing that constantly changing data. We have all of the tools required to help your company implement a mobile system to enable real-time communications, provide up to the second status updates, track parts, schedule work orders, re-schedule work orders and much more.

If you are interested in learning more about how MobileFrame has been able to help other service based businesses just like yours, please contact us today.

Contact Us | Phone: 408.885.1200 | Email: [email protected]