What…you didn’t get my message?
Running a mobile field service business can be incredibly difficult, especially when you consider the need to exchange information with multiple distributed workers in real-time.
Here at MobileFrame we have seen organizations that have tried everything to bridge this communication gap including:
- Equipping mobile workers with 2-way radios
- Utilizing Push-to-Talk based cell phones
- Sending text messages
- Calling workers directly
What we have found is that while these technologies are useful, they just are not optimized to help run a mobile operation.
Here is where they fall short:
- Push to talk cell phones and radios provide instant feedback but what happens when a mobile worker either doesn’t have the device near them, can’t hear the message, or they are out of coverage?
- Cell phones have obvious benefits but interrupting a mobile worker in the middle of their task can lead to a decrease in productivity. And, what about missed calls and voicemails?
- SMS based systems are great but how many times have you tried sending someone a message only to hear that they didn’t receive it? Also, what about an audit trail of all sent and received messages?
We’ve solved this problem by vastly improving the existing concept of instant messaging and optimizing it to work out in the field.
MobileFrame’s Sarbanes-Oxley Compliant Instant Messaging system allows for both office and mobile workers to collaborate in real-time. Messages are setup for guaranteed delivery, including the ability to store and forward. We also provide a complete audit trail of all messages sent and received. Enabling your team to communicate more effectively is just one of the many ways that MobileFrame can help you to eliminate the hassles associated with running your business.
If you are interested in learning more about our Sarbanes-Oxley Compliant Instant Messaging please contact us today.