Running a mobile field service business can be incredibly difficult, especially when you consider the need to exchange information with multiple distributed workers in real-time.

Here at MobileFrame we have seen organizations that have tried everything to bridge this communication gap including:

• Equipping mobile workers with 2-way radios
• Utilizing Push-to-Talk based cell phones
• Sending text messages
• Calling workers directly

What we have found is that while these technologies are useful, they just are not optimized to help run a mobile operation.
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Here at MobileFrame we are pretty good at solving the problem of paper in the field. In this case we had a customer come to us with a very simple yet, annoying problem.

Here’s the current process:

• Write the Barcode from the asset on a sheet of paper
• Indicate if it passed or failed inspection
• If the asset failed, indicate why

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I was talking to a potential client today that saw the challenge we offered on the website, and asked that we take a look at his mobile problem to see if we could offer up a solution. Here’s a summary of how we solved the problem: Continue reading →